Shipping Policy

Effective Date

[Insert Effective Date]

Thank you for choosing Alluvi Healthcare. This Shipping Policy explains how orders are processed, dispatched, and delivered through our website.

Order Processing & Dispatch

Orders placed and successfully paid for before 3:00 PM (UK Time) on business days are typically processed and dispatched the same day.

Orders placed after 3:00 PM, on weekends, or during public holidays will be processed and dispatched on the next business day.

Please note that order processing times may vary during peak periods, promotional events, or unforeseen circumstances.

Shipping Methods

We use reputable tracked courier services, including but not limited to:

  • Royal Mail

  • DPD

  • UPS

  • DHL

  • Other approved delivery partners

The carrier selected will depend on destination, package size, weight, and service availability.

Once your order has been dispatched, tracking information will be sent to your registered email address or mobile number where applicable.

Estimated Delivery Times

United Kingdom

  • Standard Delivery: Typically 1–2 working days after dispatch

International Orders

  • Estimated delivery: 3–10 working days after dispatch

Please note that international delivery times may vary depending on destination country, customs clearance procedures, and local courier services.

Delivery estimates are provided for guidance only and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery destination

  • Parcel weight and dimensions

  • Selected shipping service

From time to time, we may offer promotional free shipping on qualifying orders.

Order Tracking

All shipments include tracking whenever available.

Once your order leaves our fulfilment facility, you will receive a tracking number that allows you to monitor delivery progress directly through the courier’s website.

Failed Delivery Attempts

If a delivery attempt is unsuccessful, the courier may:

  • Leave a calling card

  • Deliver to a designated safe location

  • Attempt redelivery

  • Hold the parcel at a local collection point

Customers are responsible for arranging collection or redelivery directly with the courier using the provided tracking information.

Customs, Duties & Import Taxes

For international shipments, customers are solely responsible for any:

  • Customs duties

  • Import taxes

  • VAT charges

  • Regulatory fees

These charges are not included in product prices or shipping costs and may be collected by local customs authorities before delivery.

We recommend checking local import regulations before placing an order.

Delivery Issues

If your parcel is:

  • Delayed

  • Lost in transit

  • Delivered damaged

  • Marked delivered but not received

Please contact us within 72 hours of the expected delivery date.

To assist with your claim, please provide:

  • Order number

  • Tracking number

  • Description of the issue

  • Supporting photographs (if applicable)

We will work with the courier to investigate and resolve the matter as quickly as possible.

Address Accuracy

Customers are responsible for ensuring that all shipping information is accurate and complete at the time of purchase.

Alluvi Healthcare cannot be held responsible for delays, failed deliveries, additional shipping costs, or lost parcels resulting from incorrect or incomplete address details provided by the customer.

Contact Us

For questions regarding shipping, delivery, or order tracking, please contact:

Alluvi Healthcare

Email: support@ukalluvihealthcare.com

Website: www.ukalluvihealthcare.com